The information we gather from customers enables us to personalize our service, fulfill your request for services, limit the use of services, customize content you see, conduct research, provide anonymous reporting for internal and external partners and improve our services. We collect the following types of information from our customers.
We may receive and store any information you enter through the use of the Services, in connection with your registration to use our software or provide to us in any other way. When you register as a Picaboo user, we ask for Personal Information, including, but not limited to your email address and name. Such Personal Information is required for us to perform functions associated with the Services such as sending and receiving Content and comments to and from your Pals (as described below) and notifying users of account status. You may choose not to provide us with certain information, but then you may not be able to take advantage of some our features.
From time to time, Picaboo may also seek Personal Information via voluntary "opt-in" surveys or contests. Personal Information requested may include contact information (mailing address and phone number) and demographic information (such as zip code or age level).
The Personal Information you provide may be used for such purposes as informing members of service improvements, scheduled maintenance, feature announcements, newsletters, promotional offers, responding to your requests for certain products and services, measuring the effectiveness of our offerings, customizing content you see and communicating with you about specials and new products.
When you use the Picaboo client software, all of your books, cards and related content ("Content") are viewable only by you unless you explicitly share them with others. You, your Recipients and their Recipients can see your Content only when you share them via the Picaboo Network. A Recipient is defined as a Picaboo member with whom you share your Content. When you choose to share your Content with Recipients, those Recipients will be able to view your Content online via a link in a browser, or via their Picaboo software if they have installed it.
Once you share Content, your Recipients can forward that Content at will. Moreover, your Recipients and their recipients will be able to print and order bound versions of the Content you share with them.
Finally, Recipients may save your Content as their own Content for collaboration of other purposes and may save pictures out of your Content on their computers for their own use. You acknowledge that Recipients could share content that you have restricted through book, card or other product "rules" by capturing screen shots of such content or taking photos of such content on their screens to share with others.
Picaboo makes no assurances or warranties that your books, cards or other products and content are fully protected.
Your Content and related content may be seen by Picaboo employees or law enforcement agencies only to the extent (i) necessary to evaluate, validate, or correct problems with your account, (ii) the law or legal process requires it, or (iii) it is necessary to do so to protect the rights or property of Picaboo or others.
Generally, our service may automatically collect usage information, such as the numbers and frequency of visitors to our site and its components, similar to TV ratings that indicate how many people watched a particular show. Picaboo only uses this data in aggregate form, that is, as a statistical measure, and not in a manner that would identify you personally. This type of aggregate data enables us to figure out how often customers use parts of the website or services so that we can make the website and services appealing to as many customers as possible, and improve those services. As part of this use of information, we may provide aggregate information to our partners about how our customers, collectively, use our site. We share this type of statistical data so that our partners also understand how often people use their services and our website, so that they, too, may provide you with an optimal online experience.
Our Service automatically gathers certain information related to the usage and effectiveness of our online self-service support and personal support. We only use such data to help us determine how effective support service is, so we can improve our service and support tools and make them as effective as possible.
We may receive a confirmation when you open an e-mail from Picaboo if your computer supports this type of program. Picaboo may use this confirmation to help us make e-mails more interesting and helpful. We may also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please notify us by e-mail at firstname.lastname@example.org and include sufficient information for us to identify your account.
Cookies are alphanumeric identifiers that we may transfer to your computer's hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people.
Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways.
The protection of our users' Personal Information is very important to us. We neither rent nor sell your Personal Information to anyone. We share your Personal Information only with your consent or to business partners and affiliates as described below.
Affiliated Businesses We Do Not Control: We are affiliated with a variety of businesses and work closely with them. In certain situations, these businesses may operate services at the Picaboo website or sell services or products to you through Picaboo's website. In other situations, Picaboo provides services, or sells products jointly with affiliated businesses. You may generally be able to recognize when an affiliated business is associated with your transaction, and we may share customer information that is related to such transactions with that affiliated business. For the most part, affiliated businesses are not permitted to market to you directly. They will do so in conjunction with Picaboo, if at all.
Agents: We may employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, Picaboo's agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information for the above purposes.
Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Moreover, if Picaboo, or substantially all of its assets, were acquired, customer information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Picaboo may continue to use your Personal Information as set forth in this policy
Protection of Picaboo and Others: We may release Personal Information when we believe in good faith that release is necessary to comply with any law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Picaboo, our employees, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction
With Your Consent: Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.
Your Picaboo account Personal Information is protected by a password-protected database residing within our secure network behind active firewall software for your privacy and security. Although we will exercise reasonable care in providing secure transmission of information between our servers and your computer, we cannot absolutely ensure or warrant the security of any information transmitted to us over the Internet.
You need to ensure against unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account, for example.
Picaboo uses third party e-commerce providers to manage and fulfill transactions related to the Service such as billing and payment processing. Any information collected by Picaboo's third party e-commerce providers is retained on secure pages that are encrypted using the SSL (Secure Sockets Layer) protocol. These third party providers will collect such information at the time of the transaction.
Picaboo may allow you to access certain information about yourself for the purpose of viewing, and in certain situations, updating that information. Such information can be changed and accessed on the Picaboo website under "Customer Support". The types of information that you can access and update will change as our Service changes.
The Picaboo Service is not intended for or directed to persons under the age of 13. Any person who provides his or her information to Picaboo through any part of the Services represents that he or she is 13 years of age or older.
If you have any questions or concerns regarding privacy at Picaboo site, please send us a detailed message to email@example.com. We will make every effort to resolve your concerns.
654 High Street, Suite 200
Palo Alto, CA 94301