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Member Benefits   Frequently Asked Questions

Frequently Asked Questions

Who can apply to the Picaboo Professional Photographer Program? Do I have to be a wedding photographer to join?
Any active professional photographer can apply to join the Program. You do not have to be a wedding photographer. In fact, many of our members photograph families, kids, portraits, sports teams and events, landscapes, and much more.

How do I know if I qualify for the Picaboo Professional Photographer Program?
You must be an active professional photographer to be eligible to join the Program. We prefer that our members have a company website that showcases their work, price list, and contact information. If you do not have a website, please be prepared to provide a pricing sheet or samples of your work via email.

I am just starting my photography business and do not have a website yet. Can I still apply to join the Picaboo Professional Photographer Program?
Yes. If your website is under construction but your photography business is active, you can still apply to join the Program. If your business does not have a website yet, we recommend that you include information in the "Additional Comments" area of the application that explains how you provide potential clients with your price list, contact information, and portfolio. If you have hard copy materials, brochures, flyers, or other marketing materials you use to promote your business, we recommend that you scan digital images of them and send them to so that our Program specialists can make an informed decision regarding your application.

I am a member of the Picaboo Professional Photographer Program and would like to request new products or software. How do I do that?
We value your business and want to ensure it meets your needs. We welcome your feedback and suggestions for future software enhancements or products. Please send all requests to

Do you offer product samples?
Because of the cost of creating books and cards, we do not offer samples at this time. However, we are confident that you will love the books and cards you create with Picaboo. Therefore, we have a 100% satisfaction guarantee! If you are not happy with the books or cards you receive from us, you can return them for a full refund.  Please click here to view our full satisfaction guarantee.

Can I have my logo imprinted on the books and cards I order with Picaboo?
We do not currently offer imprinting company logos or other artwork on our book covers or greeting cards. We are evaluating the requirements for adding this feature to a future version of Picaboo.  You can, however, add a page to the back of your books with your own logo while creating the books.

I changed my email address since becoming a member of the Program and now I can't use my coupons. What do I need to do?
First, please start by changing your email address in the Picaboo software on your computer. To change your login email address (which is the same email address used to receive share confirmations, order confirmations, etc.) please click here and login using your existing login and password. Enter the new email address you'd like to use, then click "Submit".

Next, to ensure you can use your membership benefits, please send an email to noting your new email address as well as the email address you originally registered with the Program. It can take 1 - 3 business days to change your email address in our systems so that you can take advantage of membership benefits such as the Program coupons.

Do you offer a photo book size that is larger than 8.5" x 11"?
Both our Classic Custom and Flush Mount books are available in 8.5x11 and 11x14. Our Classic Custom books are also available in 12x12.

Please note: We reserve the right to change the terms and conditions of the Professional Photographer Program at any time.