Picaboo is looking for enthusiastic people to join our extraordinary and fast-growing team!

Based in Hanover, NH, Picaboo is a rapidly growing technology company where you’ll have a direct impact on the business. Picaboo makes it easy and fun to create, share and buy beautiful, high-quality photo books and other custom on-demand photo products such as cards, calendars, and canvases. Continuously innovating, the company recently started disrupting the traditional yearbook industry with the launch of Picaboo Yearbooks.

Inside Sales Representative

Customer Care/Tech Support Specialist


Inside Sales Representative

Overview:

Picaboo is looking for a talented and competitive Inside Sales Representative that thrives in a start-up environment to help us grow our Cards For Causes Program.

The inside sales rep will play a fundamental role in achieving our ambitious nonprofit partner acquisition and revenue growth objectives. You must be comfortable making multiple calls per day, sending multiple emails per day, working with channel partners, generating interest, qualifying prospects and closing sales.

Responsibilities:
  • Source new nonprofit partnership opportunities through inbound lead follow-up and outbound cold calls and emails
  • Understand customer needs and requirements
  • Route qualified opportunities to management for further development and closure
  • Close sales and achieve quarterly quotas
  • Research accounts, identify key targets and generate interest
  • Maintain and expand your database of prospects within your assigned territory
  • Team with channel partners to build pipeline and close deals
  • Perform effective online demos to prospects
Requirements:
  • Proven inside sales experience
  • 1+ years of experience in sales, development, fundraising and/or nonprofit setting is preferred
  • Track record of over-achieving quota
  • Strong phone presence and experience dialing multiple calls per day
  • Proficient with corporate productivity and web presentation tools
  • Experience working with Salesforce.com or similar CRM
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • BA/BS degree or equivalent

Competitive base salary plus uncapped commission.

  • Principals only. Recruiters, please don’t contact this job poster.
  • This position is based out of our Hanover, NH headquarters. Partial telecommuting may be an option.
  • Please, no phone calls about this job!
To Apply:

Send your resume to bgrady@picaboo.com
In the subject line, please include: “Inside Sales Representative”


Customer Care/Tech Support Specialist

Overview:

Picaboo is looking for highly motivated and passionate individuals to provide world-class Customer Support/Technical Support for our Photobook customers. We are searching for candidates with at least 2 years of fast-paced call center experience, preferably in a consumer product environment.

Responsibilities:
  • Provide world-class support to our customers via live chat, email and telephone.
  • Assist customers with general software usability, product guidance, design advice, order status and technical troubleshooting.
  • Adhere to company policies and procedures.
  • Act as the “Voice of the Customer” by providing feedback to the leadership team to help identify customer concerns, product requests and software feature requests.
  • Maintain expert knowledge of our entire product line, adapting to product and software changes as well as assisting in the rollout of new versions through beta and beyond.
  • Adapt to frequent product and software changes.
  • Assist with the roll-out of software updates by testing new changes and documenting/reporting any encountered issues.
Requirements:
  • 2+ years experience in a fast-paced call center environment, preferably in a consumer product environment.
  • Excellent written and verbal communications, including impeccable grammar and spelling.
  • Able to accurately type at least 60 wpm.
  • Proven ability to identify the root cause of an issue to solve problems and exercise good judgment.
  • Proven ability to absorb new information quickly.
  • Demonstrated ability to use resources to research and find solutions on your own.
  • Strong follow-up skills.
  • Experience supporting customers via live chat, email and phone.
  • Flexible schedule.
  • Dedicated to providing an exceptional customer experience.
  • Must be proactive when investigating new issues that arise by “thinking outside the box”.
  • Strong knowledge in both Mac and Windows operating systems preferred. Familiarity with photo editing software preferred.
  • Familiarity with Zendesk and XML a plus.

Picaboo’s busiest time is between Thanksgiving and New Years. Therefore, vacation black-out dates are in effect between those holidays with the exception of the holidays themselves.

  • Principals only. Recruiters, please don’t contact this job poster.
  • This position is based out of our Hanover, NH headquarters. Partial telecommuting may be an option.
  • Please, no phone calls about this job!
To Apply:

Send your resume to bgrady@picaboo.com
In the subject line, please include: “Customer Care/Tech Support Specialist”